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Frequently Asked Questions (FAQ)
Are domain and hosting costs included in your services?

Domain and hosting costs are not included in our price. We understand the nuisance of updating and maintaining these services, not to mention the amount of time it takes. This is why we would be happy to take care of this for you in a maintenance package.

What happens after I submit the contact form?

Once you fill out the contact form, you will receive an email from us. This email will include selecting a date/time for a meeting slot, along with a brief questionnaire that will help us best serve you.

What is the turnaround time?

Short answer: it depends. Every client has different needs and that is why we cannot confirm an exact turnaround time without understanding your needs. What we can promise is that we will do our best for a quick turnaround time without compromising on the quality.

How many iterations can I make to the website?

The great news is that we build our website on CMS platforms, such as Wordpress and Wix, so that clients can make minor changes to the website themselves once we are finished with completing your website. With that said, we know that not everyone has the time or is comfortable doing this themselves. We do offer a monthly maintenance package that includes iterations. Contact us for more details.

Can you work with our brand colours, typography, or design system?

Absolutely! Whether you already have a brand/style guide or a design system, we will use that to create your product. We realize the importance of keeping a brand strong.

Do you offer any printing services?

While we don't offer printing services, and printing costs are not included in our price, we have a compiled go-to list of printing suppliers that we can recommend. 

Do you offer services in building a design system?

Yes! We can work with your engineering team to create a design system. While we don't offer services in the developing and implementing side, we do offer services in design. 

Do you offer services in cleaning up our tagging system for Mailchimp?

Yes, simply provide us with a spreadsheet of your subscribers and how you want them tagged. This is a separate cost from designing the newsletter.

Do you offer services in email campaigns other than Mailchimp?

While we are a partner of Mailchimp, we do offer email marketing services using other softwares. Contact us to find out if we can work with your existing newsletter service provider.

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